Refund policy

Returns & Refunds

We want you and your family to love what you buy. If you change your mind, you can return most unused items in their original packaging within 30 days of delivery for a refund or exchange. Return shipping for change-of-mind returns is paid by the customer.

Faulty, damaged or wrong items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty, damaged, not as described, or you received the wrong item, contact us and we will arrange a repair, replacement or refund at no cost to you, including return postage.

Items we can't accept back for change of mind

• Personalised items
• Opened candles, socks and other hygiene items
• Gift cards

How to start a return

Email us at amakris501@gmail.com with your order number and the reason for the return. We'll reply with return instructions. Refunds are processed to your original payment method within 5–10 business days of us receiving the item.